Overview

At Breelanzer, we strive to ensure that every customer is satisfied with their purchase. This Refunds and Returns Policy outlines the conditions and process for returns, exchanges, and refunds.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be in its original, unused condition with tags and packaging intact.
  • Returns must be initiated within 7 days of the delivery date.
  • Proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Custom-made or personalized jewelry.
  • Items that show signs of wear or damage caused by the customer.

3. Refund Process

If the return meets our eligibility criteria:

  • Refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned item.
  • Shipping fees are non-refundable unless the return is due to a mistake or defective product.

4. Exchange Policy

Exchanges are accepted for eligible items:

  • Requests must be made within 7 days of delivery.
  • If the desired replacement item is out of stock, customers can opt for store credit or a refund.

5. Damaged or Defective Items

  • If your item arrives damaged or defective, contact us immediately at tbreelanzer@gmail.com with photos of the product and packaging.
  • We will arrange a replacement or refund at no additional cost.

6. Return Process

  1. Initiate a Return: Contact us at tbreelanzer@gmail.com with your order details and reason for return.
  2. Approval: Once approved, we will provide a return authorization and instructions.
  3. Shipping: Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
  4. Inspection: Upon receiving the item, we will inspect it and notify you of the refund or exchange status.

7. Exceptions

  • Sales or clearance items may not be eligible for returns or exchanges.
  • International returns may involve additional shipping fees and customs duties.

Contact Us

For further assistance or questions about returns, contact our support team:

  • Email: tbreelanzer@gmail.com